Refund policy

No Returns / No Refunds Policy

Thank you for shopping with Aluxs Studio. We value your business and strive to provide high-quality products and services. Please read our No Return/Refund Policy carefully before making your purchase.

All Sales Are Final

• All sales made on the Aluxs Studio website are final.

• We do not accept returns, exchanges, or offer refunds for any products or services once an order is placed.

Custom and Personalized Items

• Many of our products are custom-made or personalized to your specifications. As such, these items cannot be returned or refunded under any circumstances.

Damaged or Defective Items

• If you receive an item that is damaged during shipping or defective, please contact us within 48 hours of receiving your order at info@aluxsstudio.com.

• Please include your order number and clear photos of the damaged or defective item.

• We will assess the situation and, at our sole discretion, may offer a replacement or store credit if the issue is confirmed.

Digital Products and Downloads

• All digital products, files, or downloadable content are non-refundable and non-returnable once purchased.

Questions?

If you have any questions about our policy, please contact us at info@aluxsstudio.com or form link.

By completing your purchase, you agree to the terms of this No Return/Refund Policy.